Return & Refund Policy

Last Updated: 1st September 2025

We want you to be fully satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled, in compliance with Consumer Protection Laws.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, undamaged, and in original packaging with proof of purchase.
• Non-returnable items include: opened consumables (filaments, resins), software/digital items, custom orders, and clearance items.

2. Defective or Damaged Products

If the product is defective, damaged, or incorrect:

• Notify us within 48 hours of delivery.
• Depending on the case, you may be offered:
  • Repair,
  • A replacement,
  • Store credit, or
  • A full refund (excluding shipping charges).

3. Refunds

• Refunds are processed within 7–14 business days (depending on the payment method used) after product inspection.
• Refunds are made to the original payment method (bank/credit card timelines may vary depening on the card and bank type).
• Shipping fees are non-refundable, unless the product was defective or wrongly supplied.

4. Exchanges

• Exchanges are only allowed for defective items or upgrades (price difference applies).

5. Service Refusal

• We reserve the right to refuse or cancel orders if fraud, abuse, or violation of law is suspected.
• In such cases, payments will be refunded (excluding shipping/handling).

6. Contact Us

For return & refund support:
📧 Email: info[at]3dprintu.ae

📞 Phone/WhatsApp: +971 4 266 0321